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SERVICE POLICY

Guarantee Policy

  • All the products sold on our website are under the guarantee of their manufacturers.
  • If there are any defects on the products bought by our members, our member customers can send the products back with the products' invoice and guarantee certificates sent with the products.
  • Products will be exchanged or repaired according to the specific guarantee terms of each product.
  • Our Management does not provide repair services. Whenever such a service is required we seek support from the manufacturers. Therefore, the products members send to us are sent to the authorized manufacturers.
  • The time spent during exchange or repair is under the responsibility of the manufacturer.
  • Products are insured by the delivery company during the delivery process. The insurance ends at the moment of delivery.
  • In addition, our Management reserves its rights on return procedures based on the Consumer Protection Law numbered 4077 issued in The Turkish Republic in 1995.
 
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