Geleneksel El Sanatları Online Satış Web Sitesine HOŞGELDİNİZ!

SERVICE POLICY

Terms of Use

  • Site Usage Policy
    • Anyone can visit our website and can contact us via email, phone and fax.
    • Visitors, if they wish, can become a member free of charge. In order to become a member, visitors can click the Membership/Member Login button and fill in the form under “I Want to Become a Member”.
    • Only visitors that have registered as a member can shop from our on line store.
  • Membership Terms and Conditions
    • Anyone can become a member of our online store free of charge. Our Management assures that the information requested during the membership registration, in concordance with our Privacy Policy, will not be shared with third parties.
    • In addition, members are responsible of the privacy of their own account and credit card information as well as their other membership information towards third parties (Family members are also included in this group). (Membership Information; your email address, password, invoice and delivery addresses etc). Our Management cannot be held responsible of issues arising from above mentioned policies.
    • Visitors under 18 or legally not considered as adults and those who legally cannot shop online, cannot become a member of our website/online store.
    • Members registered to our system, cannot practice illegal behaviour or activities. Otherwise, our Management reserves all its rights to the crime committed.
    • Our Management reserves the right to cancel the rights of membership unilaterally of the members that display attitudes and behaviour against our site’s usage rules and policies
    • Our Management directly transfers the information of payment (i.e. credit card and account information) requested during shopping, to the related banks, and never stores this data within the system. As a result, members can shop online safely as they wish.
    • When you connect to our system (online store) and for necessary situations, to provide recognition, some information may be stored on your personal computer with the help of cookies. The usage of cookies on the internet is accepted as a standard procedure. If you wish, you can change your cookie settings from your browser.
  • Sales Policy
    • Buying / Ordering Products
      • Registering as a member is expected from visitors wishing to shop from our online store.
      • Visitors completing the membership registration procedure can shop from our online store safely.
      • Members shopping online should submit their Delivery and Invoice addresses correctly. Otherwise, our Management cannot be held responsible of possible delays of their orders.
      • After the members’ submition of credit card information, the transfer of the payment takes place after the bank approves the procedure. Our Management does not carry on with the dispatch if the bank disapproves the transfer or the amount is not seen within the Management’s bank accounts and our Management cannot be held responsible of matters arising from issues mentioned above.
      • The products’ prices, VAT and delivery charges are displayed to the member before sale and during confirmation. After the finalization of the sale, (except for return matters; please refer to Return Policy) any other payment will not be requested from the customer.
      • If the customer accepted to pay for the delivery, at the moment of delivery he/she will only be liable to pay for that.
      • If our member is requested to pay for something else before sale other than those mentioned on our site, he/she should not do so and inform us immediately.
      • Our Management, for the time being, only accepts payment via credit cards. You will be notified when other means of payment will be possible in the future.
    • Order and Dispatch Tracking
      • Members, whose orders have been approved, receive a “Order Monitoring Code” via email at the moment of approval.
      • Members who received the order monitoring code, can monitor their order step by step up to the moment of dispatch from our website and if they wish they can contact our Customer Relations Representatives.
      • Approved orders, after the approval and order code are notified to the customer, are parceled up and dispatched (to PTT Kargo or Yurtiçi Kargo) 24 hours at the latest.
      • For the time being we are only working with PTT Kargo and Yurtiçi Kargo. Later on when we add new delivery companies to our list you will be informed on the subject.
      • For the orders dispatched to PTT Kargo / Yurtiçi Kargo, the “Dispatch Tracking Code” will be sent to you as soon as the delivery company notifies us.
      • Members who have received their “Dispatch Tracking Code” can monitor the stages online from PTT Kargo’s or Yurtiçi Kargo's official website.
      • When the delivery takes place, our member is sent an email to inform where, and when the delivery took place and who received the parcel as soon as the delivery company informs us.
    • Order Cancellation
      • If our members wish to cancel an approved order, they need to inform our Management before the order is dispatched.
      • On a request of cancellation and if the order has not been dispatched, our management by reserving its rights may cancel the order .
      • If the order has been dispatched, cancellation is not possible. Please refer to “Return Terms and Conditions.
      • If the order has been dispatched, in order to cancel, our members may follow the “Return Procedures”. With the relevant form under the “Customer Relations” section, the product return request can be sent to us. In concordance with the Return Terms and Conditions and The Consumer Protection Law, right after we receive the return request, members are informed on the procedure via email.
    • Return Terms and Conditions
      • Products you bought from our website, in concordance with the Return Terms and Conditions and the Consumer Protection Law, can be returned within 30 days the latest. For the acceptance of your return request the following rules need to be followed;
        • The items should definitely be returned in their original box or packaging.
        • If the original box or packaging is deformed then the return request will not be accepted. Here, the return acceptance criterion is that the product should not have lost its sales ability.
        • During the return process, with the product itself, it is necessary that you send both of the copies of the invoice (all the copies you receive), order code, name and surname of the person who ordered the product and a petition that includes the reason of the return/cancellation.
        • If the products you wish to return are defective and if you have not taken the delivery yet, on the condition of informing our management, return the product immediately to the delivery company worker and to prevent future problems do not take the delivery.
        • If you have taken the delivery and if the defect has not occurred after delivery, on the condition of informing our management, you need to send the product back to us.
        • We strongly recommend that you be careful since it is not possible to return products with damaged packaging and products that have lost their sales ability. If necessary you can receive technical guidance on such products.
        • We have special return conditions for some products. These products are;
    • Return Procedures
      • Return procedures start on the condition that the products returned meet the criteria of return terms and conditions.
      • Before starting the procedure, if our management feels the need, we send the products to the authorized service centre or to the manufacturer to test the product.
      • The message that notifies whether or not your return has been approved will be sent to your email stored on our database as soon as possible.
      • If your return has not been approved your order will be sent back to you.
      • If your return has been approved and accepted, depending on your choice, you will either be refunded or a same value product that you choose will be sent.
      • If you request a refund, the payment will be transferred to either your credit card - if you have paid via credit card - or to your bank account - if you have paid by money order.
      • For approved returns, members' refund or product changes will be done within 30 days in concordance with the Consumer Protection Law. After the refund approval from our Management's accounts, depending on the banks' procedures, it might take 1-5 days before the payment is refunded to your bank account.
    • Returning Defective Products
      • Members buying products from our online store, should examine the products very carefully at the moment of delivery.
      • At the moment of delivery, if the products turn out to be wrong, defective, or missing, in order to prevent future problems, members should immediately return the product to the delivery company worker and by using the relevant forms under the Customer Relations section on our website, should inform our management immediately.
      • In this way, in order to fix the inconvenience, the nature of the problem could be questioned and if the source of the problem turns out to be the manufacturer or the delivery company, the new delivery date and time would immediately be notified to the buyer. This period, in concordance with the Consumer Protection Law, cannot exceed 30 days.
      • If the information on products that were returned at the moment of delivery has not been sent to our management immediately, after receiving the products, we contact the customer via email and request the necessary information. When our management receives the accurate and necessary information we identify the nature of the issue and the relevant procedures, in concordance with the Return Terms and Conditions and Consumer Protection Law, are begun.
      • If the customer notices any defect after delivery, by using the related sections under the Customer Relations page on our website, should inform us without exceeding the time limit stated in the Consumer Protection Law. After our management has been notified and has determined and proved that the defect has not been caused by wrong usage, depending on the defect, accepts the return, change, repair or missing pieces and after fixing the problem sends the product back to the customer.
      • Returns other than those mentioned above will be treated under the Guarantee Terms.
      • In addition, products that lose their functioning or qualities within the first 30 days, on the condition of our management's approval, could be returned.
 
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